An AI receptionist that answers every call

Every call answered, every caller qualified, every booking on your calendar. Day, night and weekends.

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Updated 9 November 2026
The receptionist agentPicks up, asks your questions, books the slot. Day, night and weekends.

What is an AI receptionist agent?

An AI receptionist agent answers your business phone with a natural voice. It listens to the caller, answers common questions, finds out what they need, books the appointment on your calendar and records the details. It works at any hour, and it hands the call to you when a person is needed.

What does an AI receptionist do?

It handles the whole call, from hello to booked. It answers at any hour, greets callers by your business name, asks your qualifying questions, books the consultation on your calendar and logs the details to your CRM. When a caller needs a person, it takes a message or passes the call on.

  • Answers every inbound call at any hour, including nights, weekends and busy times.
  • Greets callers by your business name and answers common questions from your own information.
  • Qualifies the caller: what happened, what they need, how urgent it is, and how to reach them.
  • Books the consultation or visit directly on your calendar.
  • Sends a text or email confirmation, where you want one.
  • Logs the caller's details and a short summary to your CRM or spreadsheet.
  • Takes a message or passes the call to a person when the caller needs one.
  • Sends you a summary of each call so you can read it in seconds.

How does the receptionist agent work?

Six steps, and you hear it before a real customer does. We learn how your calls go and write the rules, then connect your number and calendar. You test it with hard cases, and once you are happy your number forwards to it. After that we keep improving it from the call logs.

  1. Free call.We learn your business: what callers ask, what you book, and what should go to a person.
  2. We write the rules.We turn your answers into the agent's script, questions and limits.
  3. We connect it.We link it to your phone number, calendar and, if you use one, your CRM.
  4. You test it.You call it, listen, and tell us what to change. We test hard cases too, like angry callers and wrong numbers.
  5. Go live.Your number forwards to the agent, either always or only when you do not answer.
  6. We keep improving it.We read the call logs, fix mistakes and update the agent as your business changes.

Which tools and channels does it use?

It answers on your business phone line, either your existing number or a new one. ElevenLabs provides the voice and Claude does the thinking. It books on Google Calendar or your booking system, and logs to your CRM or a spreadsheet. Email and SMS confirmations are set up for each client.

Your business phone lineElevenLabs voiceClaudeGoogle CalendarYour booking systemCRM or spreadsheet loggingEmail confirmationsSMS confirmations

Where has this been built?

The receptionist agent is live with clients. We built a phone receptionist for a law firm, a voice assistant inside a restoration business's app, and a website agent for an apparel manufacturer. We do not quote call volumes, hours saved or conversion rates, because we have not recorded them.

Law firm · Phone agent

Watson & Associates

An AI phone agent that answers a law firm's calls, asks the intake questions, qualifies the case and books the consultation. Intake and scheduling only, never legal advice.

Read the case study →Restoration business · In-app voice

Upkeep

A voice assistant inside a real app. Customers describe the problem out loud and it writes up the repair request.

Read the case study →Apparel manufacturer · Text chat

Scrappy Apparel

A website agent that answers customer questions and points people to booking a quote call.

Read the case study →
AI for law firmsAll our work

What will an AI receptionist not do?

It never gives legal, medical or financial advice. It collects information and books, and a person answers the advice questions. It tells callers it is an AI if they ask, and it hands the call to a person when one is needed. Emergencies go to a person or your emergency line.

  • It does not give legal, medical or financial advice. It collects information and books; a person answers the advice questions.
  • It tells callers it is an AI if they ask.
  • It does not take payments or make promises you have not told it to make, unless you set that up.
  • It passes emergencies to a person or to your emergency line, as you set it. For clinics, we set a clear "if urgent, call 911" line.
  • Call recording and privacy notices follow your local rules. We set the announcement with you.

Which agent follows up after the call?

The calling agent is the outbound partner. A call the receptionist books can start a follow-up from the calling agent, which phones new leads back, follows up on missed calls and books meetings, only with consent. A supervisor agent hands out the work, so the two share one picture of every lead.

Sibling agent

Calling agent

Calls new leads back within minutes, follows up on a schedule and books meetings.

See the agent →The whole team

All AI agents

Six agents under one supervisor: content, receptionist, calling, business manager, ads and SEO.

Meet the team →

Questions we get asked

Can an AI answer my law firm's phone?

Yes. An AI receptionist can answer every call, ask the intake questions you choose, and book the consultation. It does not give legal advice, and it passes anything complicated or urgent to a person. We built this kind of agent for Watson & Associates, a law firm.

What happens when a caller wants a real person?

The agent offers to take a message, book a call or transfer the call to you or your staff, depending on the rule you set. It never traps a caller. If someone asks whether they are speaking to an AI, it says yes.

Can an AI receptionist book appointments?

Yes. It checks your calendar for open times, offers two or three slots, books the one the caller picks and sends a confirmation. It works with Google Calendar and similar systems. We set the rules with you, such as appointment length and buffer time.

How much does an AI receptionist cost?

It depends on how many calls you get, how many questions the agent asks and which calendar and CRM it connects to. We scope it on a free AI plan call and send a clear quote, usually far below the cost of staffing a front desk around the clock.

Which businesses use an AI receptionist?

Any business that loses money when a call goes unanswered: law firms, medical and dental offices, med spas, real estate teams, accountants and service businesses. It answers after hours, on weekends and when every line is busy, and books the appointment while the caller is still on the phone.

Is an AI receptionist better than an answering service?

It answers right away, at any hour, with no queue. It also books on your calendar and logs to your CRM. A human service is better for complex, sensitive calls. Many businesses use the AI first and send tricky calls to a person.

Will callers be able to tell it is an AI?

Some can. The voice sounds natural, but we do not hide it. The agent says it is an AI when asked, and it hands over to a person when the caller prefers one. What matters most is that the caller gets a clear answer and a booked time.

How long does it take to set up?

It depends on your phone system and how many questions the agent must handle. We agree a clear plan on the free call, then build, test and show you before it goes live. We do not promise a fixed date until we know your setup.

Does it work with my existing phone number and calendar?

In most cases, yes. We forward your existing number to the agent, or give you a new one, and connect it to Google Calendar or your booking system. If your setup is unusual, we say so on the free call.

What does it do with the calls it answers?

It records the caller's name, number, reason for the call and outcome, and saves them in your CRM or spreadsheet. You also get a short summary of each call. We use that log to find mistakes and improve the agent every week.

Let the next call be answered.

Book a free call. We learn what your callers ask and what you book, then show you the agent working before it talks to a real customer.

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